Privacy Policy
Last updated: 18 September 2026
At Lali Sleepcare, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us or interact with Lali Sleepcare.
Who We Are
Lali Sleepcare is a UK-based online business offering silk sleep and hair accessories.
For the purposes of UK data protection law, Lali Sleepcare is responsible for the personal information described in this Privacy Policy.
Contact: lalisleepcare@gmail.com
Information We Collect
Depending on how you interact with our website, we may collect:
Your name
Email address
Telephone number, where provided
Billing and delivery address
Order and purchase information
Information you provide through our contact form
Feedback, enquiries and other communications
Marketing preferences, where applicable
Technical information such as device, browser and cookie information
Payment information is processed through our payment providers. Lali Sleepcare does not need to receive or store your full payment card details in order to process your purchase.
How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange delivery
Communicate with you about your order
Process returns and refunds
Respond to questions, feedback or enquiries
Maintain necessary business and transaction records
Protect our website and business against fraud or misuse
Improve our website and customer experience
Send marketing communications where permitted
Our Lawful Basis for Using Your Information
We only use your personal information where we have an appropriate lawful basis under UK data protection law.
Contract
We use information where necessary to process your order, take payment, deliver your products and provide customer support related to your purchase.
Legal obligation
We may keep or use certain information where required to comply with legal, accounting or tax obligations.
Legitimate interests
We may use information where reasonably necessary to operate, protect and improve our business, provided your rights and interests do not override those interests.
Consent
Where required, we will ask for your permission, for example for certain marketing communications or non-essential cookies.
Marketing Communications
If you choose to sign up for Lali Sleepcare news, updates or marketing communications, we may use your email address to contact you.
Where we rely on your consent, you can withdraw it at any time by using the unsubscribe option in our emails or contacting us at lalisleepcare@gmail.com.
Unsubscribing from marketing will not affect essential emails relating to an order you have placed.
Who We Share Your Information With
We may share personal information with trusted service providers where necessary to operate our website and fulfil your orders.
These may include our:
Website and ecommerce platform
Payment providers
Delivery and postal providers
Email and communication providers
Analytics, security or technology providers, where applicable
Professional advisers, where necessary
Our website is hosted by Squarespace, and we use Squarespace Payments to process payments.
We do not sell your personal information.
International Transfers
Some service providers we use may process personal information outside the United Kingdom.
Where this happens, we take appropriate steps to ensure that personal information is protected in accordance with applicable UK data protection requirements.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain information for legal, accounting or tax purposes.
Different types of information may therefore be kept for different periods. When information is no longer required, we will delete or anonymise it where appropriate.
Cookies
Our website uses cookies and similar technologies to provide website and online shop functionality.
Some cookies are necessary for the website to work, while others may be used for analytics, preferences or marketing where these features are enabled and permitted.
For more information, including how to manage your preferences, please see our Cookie Policy.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Under UK data protection law, you may have the right to:
Access personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your information
Receive certain information in a portable format
Withdraw your consent where processing is based on consent
Raise concerns about how your information is being used
Not every right applies in every circumstance.
To exercise your rights, please contact us at lalisleepcare@gmail.com.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business, service providers or legal requirements.
Any changes will be published on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us.
Lali Sleepcare
Email: lalisleepcare@gmail.com